General Terms and Conditions

Purpose

These General Terms and Conditions govern the booking of tourism services and the purchase of tickets through the website of
TOURS AND TICKETS WORLDWIDE, S.L.

Making a purchase implies full, express, and un
d acceptance of these General Terms and Conditions.

Brokerage and Nature of the Service

TOURS AND TICKETS WORLDWIDE, S.L. acts as a travel agency (
) and intermediary in the marketing of tourism services and (
) tickets for monuments, museums, and cultural attractions.

TOURS AND TICKETS WORLDWIDE, S.L. is not the official ticket office
nor does it represent the organizations that manage the monuments. The names,
trademarks, and designations of the monuments are used exclusively for
descriptive purposes.

The tickets offered are official and valid, purchased through
, authorized providers and channels—including ticket resellers—
, and customer service.

Hiring capacity

Only individuals of legal age with sufficient legal
capacity may purchase services. Minors may browse the website, but
they may not make purchases or provide information for the purpose of purchasing services.

Hiring Process

Before finalizing the purchase, the user will have access to essential information about the service at
, including price, date, time, cancellation policy at
, and access requirements.

To complete the reservation, the user must provide the required information at
and expressly accept these General Terms and Conditions.

Once payment is confirmed, the user will receive a confirmation email from
. This email constitutes sufficient proof that the contract has been formalized
.

TOURS AND TICKETS WORLDWIDE, S.L. may reject a reservation
when there are objective reasons, such as lack of availability or payment issues
.

Prices and Payment Methods

Prices are listed in euros and include applicable taxes, unless
otherwise specified.

Payment will be made using the methods available on the website’s payment gateway at
.

Information provided by the customer

The customer is solely responsible for the truthfulness, accuracy, and correctness of the information provided during the booking process at
, including first name,
last name, ID number, date of birth, and nationality.

For services with named tickets, the information cannot be modified once the tickets have been issued
.

TOURS AND TICKETS WORLDWIDE, S.L. shall not be liable for the
inability to access the monument or for any issues arising from
incorrect information or invalid documentation provided by the customer.

Cancellation and Withdrawal Policy

The cancellation, modification, and refund policies are determined directly by
the policies of the monument, museum, or provider, which are beyond the
control of TOURS AND TICKETS WORLDWIDE, S.L.

In accordance with Article 103.1 of Royal Legislative Decree 1/2007, No.
, the right of withdrawal shall not apply to leisure services that specify
a specific date or period of performance.

Failure to show up, arriving after the scheduled time, or failing to provide the required documentation
will not entitle you to a refund.

Force Majeure

TOURS AND TICKETS WORLDWIDE, S.L. shall not be liable for
any failure to fulfill its obligations when such failure is due to force
majeure or circumstances beyond its control, such as pandemics,
administrative restrictions, strikes, or closures of monuments.

Customer Service and Complaints

Customers can contact customer service via the web
r by email at contacto@culturaltourstickets.com.

You may also use the European Union’s Online Dispute Resolution Platform at
.

Acceptance of the Terms and Conditions

By making any purchase through the website, the customer at
acknowledges that they have read, understood, and fully accepted these
General Terms and Conditions and the cancellation policy for the contracted service.

Acceptance of these terms and conditions is a prerequisite for completing the purchase process at
.